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Valid for year : 2011
 
TMQU13 Customer Focused Product and Service Development, 6 ECTS credits.
/Kundfokuserad produkt- och tjänsteutveckling/

For:   DPU   I   Ii   INN   M   MEC  

 

Prel. scheduled hours: 30
Rec. self-study hours: 130

  Area of Education: Technlogy

Main field of studies: Industrial Engineering and Management

  Advancement level (G1, G2, A): A

Aim:
After having finished the course the student will have:
  • basic theoretical knowledge about customer satisfaction, customer orientation, product and service development processes and affective product development.
  • knowledge and understanding of different models for how a customer experiences a product or service and how this knowledge can be applied in practical contexts.
  • Principle understanding about working procedures and methods collection and translating customer needs into concrete product and service properties leading to successful innovative products.
  • The ability to apply methods such as Quality Function Deployment (QFD), Kansei Engineering and Kano questionnaires.
  • the ability to plan, apply, analyze, draw conclusions and communicate the result of investigations of customer needs.


Prerequisites: (valid for students admitted to programmes within which the course is offered)
Quality Management and Engineering, Mathematical statistics

Note: Admission requirements for non-programme students usually also include admission requirements for the programme and threshhold requirements for progression within the programme, or corresponding.
Supplementary courses:
Six Sigma Quality, Strategic Quality Management, Quality and Process Improvement
Organisation:
The course teaches methods used in product and service development. Those methods are closely related to the area of quality management, quality technology and affective engineering. In several student projects these methods will be applied in practice.

Course contents:
The Product and Service Development Process; Quality Function Deployment; Customer Satisfaction; Voice of the Customer; Kansei Engineering; Idea Generation; Qualitative Market Research Techniques
Course literature:
Gustafsson, A. and M.D. Johnson (2003). Competing in Service Economy
Schütte, Simon (2003). Product Development for Heart and Soul, Linköping University, Division of Quality and Human Systems Engineering. Other material will be provided on the course homepage

Examination:
Various assignments and participation in a laboratory exercise.
 6 ECTS
 
The participants are working with their examination tasks concurrently during the whole course instead of one written examination at the end. The examination is divided into two parts:
  • One group work on development of a new product and finishing presentation and opposition in the end of the course.
  • One individual a paper to be turned in after the course. The examination tasks count for 40% each, while the presentation and opposition count for 10% each.


Course language is English.
Department offering the course: IEI.
Director of Studies: Bozena Poksinska
Examiner: Lars Witell
Link to the course homepage at the department


Course Syllabus in Swedish

Linköping Institute of Technology
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Contact: TFK , val@tfk.liu.se
Last updated: 01/08/2012