| TEIM10 |
Industrial Service Development, 6 ECTS credits.
/Industriell tjänsteutveckling/
For:
DPU
EM
I
Ii
M
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Prel. scheduled
hours: 31
Rec. self-study hours: 129
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Area of Education: Technology
Main field of studies: Industrial Engineering and Management
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Advancement level
(G1, G2, A): A
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Aim:
The course gives an understanding of how industrial services influences, and have an impact on, companies' offering and business developement. More specifically shall the students, after the course, be able to:
- Explain and analyse the impact and role of services in industrial companies' offering and business development processes (both strategically and on an operative level).
- Describe and explain how services and offerings are developed, among other things through ICT (Information and Communication Technologies).
- Evaluate the advantages and disadvantages with services in an industrial context, especially in relation to industrial products.
- Analyse and structure service and offering development related problems.
- Communicate service development related analyses and reasoning.
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Prerequisites: (valid for students admitted to programmes within which the course is offered)
Courses in marketing and industrial management.
Note: Admission requirements for non-programme students usually also include admission requirements for the programme and threshhold requirements for progression within the programme, or corresponding.
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Organisation:
Lectures, seminars and a project (carried out in groups).
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Course contents:
Focus is on how industrial services can enable companies' long-term competitive advantage. New opportunities for value creation, for example through ICT. The changing relationships between companies as a result of increased service content. How industrial offerings can enable differentiation and business development, and what impact this has on the profitability and results of the firm.
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Course literature:
Articles.
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Examination: |
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Written examination during the course
Project work during the course
Approved seminars
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3 ECTS
2,5 ECTS
0,5 ECTS
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Course language is Swedish.
Department offering the course: IEI.
Director of Studies: Johan Holtström
Examiner: Christian Kowalkowski
Link to the course homepage at the department
Course Syllabus in Swedish
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