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Valid for year : 2010
 
TEIE87 Industrial Service Development, 6 ECTS credits.
/Industriell tjänstutveckling/

For:   I   Ii   INN   IT   KTS   M  

 

Prel. scheduled hours: 36
Rec. self-study hours: 124

  Area of Education: Technology

Main field of studies: Industrial Engineering and Management

  Advancement level (G1, G2, A): A

Aim:
The course gives an understanding of how industrial services influences, and have an impact on, companies' offering and business developement. More specifically shall the students, after the course, be able to:
  • Explain and analyse the impact and role of services in industrial companies' offering and business development processes (both strategically and on an operative level).
  • Understand and explain how services and offerings are developed, among other things through ICT (Information and Communication Technologies).
  • Evaluate the advantages and disadvantages with services in an industrial context, especially in relation to industrial products.
  • Analyse and structure service and offering development related problems.
  • Formulate, plan and conduct a project withn the area of service development.


Prerequisites: (valid for students admitted to programmes within which the course is offered)
Basic courses in management, marketing, and logistics.

Note: Admission requirements for non-programme students usually also include admission requirements for the programme and threshhold requirements for progression within the programme, or corresponding.
Organisation:
Lectures, seminars and a project (carried out in groups).
Course contents:
Focus is on how industrial services can enable companies' long-term competitive advantage. New opportunities for value creation, for example through ICT. The changing relationships between companies as a result of increased service content. How industrial offerings can enable differentiation and business development, and what impact this has on the profitability and results of the firm.
Course literature:
Academic articles.
Examination:
Written reports and oral exam during the course
 6 ECTS
 


Course language is English.
Department offering the course: IEI.
Director of Studies: Daniel Kindström
Examiner: Christian Kowalkowski
Link to the course homepage at the department


Course Syllabus in Swedish

Linköping Institute of Technology
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Contact: TFK , val@tfk.liu.se
Last updated: 04/29/2010